Open your browser and sign into the GlobalProtect portal by entering your username and password. Head to the software download page and click on the “Download Mac 32/64 bit GlobalProtect agent” link. Execute the GlobalProtect installer and click Continue. Once the “Destination Select” screen appears, click Continue once again. Click Download Mac 32/64 bit GlobalProtect agent hyperlink. After downloading, go to downloads at the bottom right-hand corner, and double click on GlobalProtect.pkg to start the installation. Click Continue on the Install GlobalProtect Installer. Click Continue on Custom Install on ‘System.” 7. Click Install on Standard Install. This document describes how to download and install the WiscVPN GlobalProtect VPN client on a Mac computer. GlobalProtect supports Mac 32/64 bit Operating Systems. Note: The newest client (5.1) is not compatible with OS X 10.10 or earlier.

Mac GlobalProtect Client Install

On the Mac, The latest client is available from the VPN portal. Use https with a web browser to connect to https://vpn.wsu.edu.

  • Login with WSU AD credentials
  • No need for additional prefixes or suffixes
  • Example: [email protected] will only need username john.smith
  • After logging in, download the Mac OS agent.
  • When prompted, run the software.
  • When prompted again, run the GlobalProtect Installer.
  • From the GlobalProtect Installer, click continue.
  • On the destination select screen, select the install folder and then click continue.
  • On the Installation Type screen, select the GlobalProtect installation package check box, and then click continue.
  • Click install to confirm that you want to install GlobalProtect.
  • When prompted, enter your Username and Password, and then click install software to begin the installation.
  • When this security box appears, users MUST click the “Open Security Preferences” Button (NOT the OK Button).
  • Click the “Allow” button at the bottom of the “Security & Privacy” box to allow the Palo Alto Extension.
  • After installation is complete, close the installer.

Mac Global Protect Operation

Launch the GlobalProtect app by clicking the GP icon (top right of screen). The status panel will open –

  • Set the portal address to vpn.wsu.edu
  • Click connect
  • Once the GlobalProtect client connects to the portal it will prompt for your username and password. Just enter your NID and then click “Sign In”. Example: [email protected] will only need username john.smith
  • Once complete, the VPN should know as “Connected”.

Be sure to disconnect the VPN when it is no longer in use.

Mac Uninstall

Download the installer from the portal page at https://vpn.wsu.edu (same process as the previous Mac GP Client install).
From the GlobalProtect installer, click continue.

Globalprotect Agent Download

On the destination select screen, click continue.
On the Installation Type screen, select the Uninstall GlobalProtect package check box, and then click continue:

Click Install to confirm that you want to remove the GlobalProtect app.
When prompted, enter your Username and Password, and then click Install Software to uninstall GlobalProtect.

A message will pop up that will confirm that the Uninstall GlobalProtect package was successfully installed and that the GlobalProtect app has been removed from the computer.

Linux Install

On Linux, the latest GlobalProtect client can be downloaded from:
There are two clients – download the rpm file for RedHat/CentOS.
For Ubuntu, download the deb file. Open a terminal window to install the client

Ubuntu/Debian –
sudo dpkg – i GlobalProtect_deb-5.0.8.deb

Redhat/CentOS –
sudo yum localinstall GlobalProtect_rpm-5.0.8.rpm

Linux Operation

Using a terminal window, type globalprotect. At the >> prompt, use the connect command to connect to portal vpn.wsu.edu.

[email protected]:~$ globalprotect
Current GlobalProtect status: OnDemand mode.
>> connect –portal vpn.wsu.edu
Retrieving configuration…
vpn.wsu.edu – Authentication Failed. Enter login credentials
username(user):user
Password:
Discovering network…
Connecting…
Connected

Globalprotect Client Download

Other commands of note at the >> prompt include –
>> quit
(exits out of GlobalProtect which continues to run in the background)
>> disconnect
>> show –version
>> show –status
>> show –details

Download

Linux Uninstall

  1. Uninstall the GlobalProtect app for Linux using dpkg.
  2. [email protected]:~$ sudo dpkg -P globalprotect
    (Reading database … 209181 files and directories currently installed.)
    Removing globalprotect (5.0.8) …
    gp service is running and we need to stop it…
    Disable service…
    Removing gp service…
    gp service has been removed successfully
    Removing configuration…

  3. Uninstall the GlobalProtect app for Linux using apt-get.
  4. [email protected]:~$ sudo apt-get remove GlobalProtect_deb-5.0.8.deb
    Reading package lists… Done
    Building dependency tree
    Reading state information… Done

Troubleshooting

Globalprotect Agent For Mac

7.1.1. Mac

Globalprotect Download For Windows 7

    Open GlobalProtect and click on the Troubleshooting tab. An option to collect logs will create a support file that can be used for analysis.

Mac Os Needs To Download And Install Mac 32/64 Bit Globalprotect Agent

7.1.2. Linux
Using the terminal window and in globalprotect mode, run the collect-log command to create the support file.

[email protected]:~$ globalprotect
Current GlobalProtect status: Connected
>>
>> collect-log
Start collecting…
collecting network info…
collecting machine info…
copying files…
generating final result file…
The support file is saved to /home/user/.GlobalProtect/Collect.tgz